How Subscription Changes Affect Credits

Changing your subscription may affect your subscription credits. Please review the following rules before making any changes.

Upgrading Your Subscription

You may upgrade to a higher-priced Subscription Plan at any time during your current subscription period. Upgrades to lower-priced plans are not permitted, as these are considered downgrades.

Upon upgrading:

  • Billing period: If you upgrade from a monthly plan to another monthly plan, your original renewal date remains unchanged. If you upgrade from a monthly plan to an annual plan, the remaining time from your current subscription will be accounted for as part of the upgrade.

  • Upgrade price: You only need to pay the applicable upgrade price, calculated according to the current billing rules and the remaining time in your subscription period.

  • Subscription credits: Your credit allowance will be adjusted to match the upgraded plan. The difference between the credit allowances of the new and previous plans will be added accordingly, regardless of how many credits you have already used before upgrading.

  • If the upgrade fails: The webpage will display a failure message, and you can roll back the change.

Please ensure that sufficient funds are available to complete the upgrade payment. Otherwise, your membership may be suspended.

Downgrades and Cancellations

Once payment has been made, your selected Subscription Plan cannot be canceled or downgraded during the corresponding subscription period. You may upgrade to a higher-priced plan at any time during that period.

Need Help?

If you encounter any issues when upgrading your subscription or notice any discrepancies in your subscription credits or billing, please contact our support team through Feedback or email us at hello@help.hyper3d.ai. We’ll be happy to assist you.