How to Check Hyper3D Credit History
Wallet History shows credit purchases, plan refills, generation spending, and frozen or released amounts for the active personal or team wallet. The guide explains how to compare entries with tasks and what evidence to provide support when a balance appears incorrect.
How to Check Hyper3d Credit History
Use Wallet History to understand where credits came from, which wallet used them, and whether an amount is still frozen or has been released. Always check the personal Wallet or Team Wallet that was active for the task; their balances and records are separate.
Open your credit history
-
Sign in to Hyper3D and open Wallet.
-
Choose History and review the newest entries.
-
Compare the entry time and amount with the generation, subscription renewal, or top-up you are investigating.
The History view is the best account-level record for purchases, plan refills, generation spending, and any frozen or released amount shown by the product. A pending or frozen entry is not automatically a final charge.
If a record looks wrong
Refresh Wallet, and allow a temporarily frozen amount to reach the release time shown in the interface. If the balance still does not match, contact support through the official Help Center feedback panel or hello@help.hyper3d.ai. Include the account email, wallet type, task UUID or order number, approximate time, expected and actual balance, and screenshots with sensitive payment information hidden.