How to Request a Hyper3D Refund
Refunds are limited and depend on the current policy, with qualifying cases including significant system bugs or service misdescription. The guide explains the support process, required purchase and task details, review and appeal timing, and information that must never be shared.
How to Request a Hyper3d Refund
Hyper3D supports refunds only in limited circumstances. The current Refund Policy is the controlling source and can change, so review it before sending a request. The Help Center feedback panel can help you reach support, but the published refund process specifically requires an email to hello@help.hyper3d.ai within seven days after purchase.
When a refund may be considered
The published policy lists two qualifying reasons: a Hyper3D system bug significantly affected the service, or the service significantly did not match its description. A refund is not guaranteed. Services used in violation of the Terms are not eligible, and other Hyper3D legal terms can impose additional limits on AI services, consumed credits, subscriptions, or payment processing.
How to Request a Refund
Hyper3D offers refunds in limited circumstances, in accordance with the applicable Refund Policy. If you would like to request a refund, please contact our AI customer support through the Help Center.
Contact AI Customer Support
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Open the Help Center and start a conversation with our AI customer support.
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Explain why you are requesting a refund and provide your order or invoice number, purchase date, and relevant plan details.
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If your request relates to a technical issue, include the affected task UUID, error message, and a brief description of the problem.
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Follow the instructions provided by customer support. Additional information may be requested to help process your request.
Refund requests are handled in accordance with the applicable policies. Eligibility and outcomes depend on the circumstances of each case, and submitting a request does not guarantee approval.
If You Need Further Assistance
If your issue cannot be resolved through the initial support conversation, follow the guidance provided by our support team for further assistance.
For your security, never share your password, complete API keys, or full payment-card details when contacting support.
Timing and payment processor fees
After approval, allow up to ten business days for the refund to appear in your account. The policy states that Stripe processing fees cannot be refunded; it describes those fees as typically 1.5% to 3%, depending on the payment method. Your bank or payment provider may need additional time outside Hyper3D's control.
If you disagree with the decision
You can appeal by replying with additional information or evidence. The published policy says the team provides a final appeal decision within seven business days. Keep the original request, replies, receipt, and supporting task details together. For unauthorized payments, also contact your payment provider promptly while Hyper3D reviews the account.